Return Policy:
At Berikad.com, we strive to provide you with the best shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.
Eligibility:
- Returns are accepted within 14 days from the date of delivery.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Personalised or customised items may not be eligible for return unless there is a manufacturing defect or error on our part.
Return Process:
- To initiate a return, please contact our customer service team within the specified return period.
- Provide your order details, including the item(s) you wish to return and the reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorisation number (RMA).
Return Shipping:
- Customers are responsible for the return shipping costs, unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item(s).
- Please ensure that the items are securely packaged to prevent damage during transit.
Refunds:
- Once we receive and inspect the returned item(s), we will process the refund within 7 days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping fees, if applicable, are non-refundable.
Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
We value your satisfaction and will do our best to resolve any issues that may arise. If you have any further questions or concerns regarding our return policy, please contact our customer service team.